terms and policies
return policy
we want you to love your purchase! if something isn't right, we're here to help
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items can be returned within 30 days of delivery.
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if you receive a damaged item, contact us within 7 days of delivery for a replacement or full refund.
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refunds are issued to the original payment method within 5-10 business days after we receive the return.
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how to start a return? email us at info@arceli.shop with the request and order number.
privacy policy
we respect your privacy and are committed to protecting your personal information.
information we collect
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name, email, shipping/billing adress, and payment details.
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information about how you use our site (cookies, device/browser data).
how we use it
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to process and delivery your orders
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to send order updates, newsletters (only if you opt in) and costumer service responses.
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to improve our website performance and user experience.
data protection
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we never sell or share your information with third parties for marketing.
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data is secured securely and only accessed by authorized personnel.
your rights
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you can request to access, correct, or delete your personal data at any time.
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you may opt out of marketing email by clicking "unsubscribe" at the bottom of any email.
terms and conditions
by using our website and making a purchase, you agree to the following terms:
general
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arceli reserves the right to modify or discontinue products or pricing at any time.
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all purchases are subject to availability and confirmation of the order price.
intellectual property
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all content on this site is owned by arceli and may not be copied or reused without permission.
limitation of liability
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we do our best to ensure product descriptions and prices are accurate. However, errors may occur, and we reserve the right to correct them.
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we are not liable for delays or failures caused by events outside of our control (e.g.,weather, carrier delays).
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shipping
we aim to get your order to you as quickly and smoothly as possible. below you'll find our current shipping guidelines.
processing time
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all orders are processed within 2-3 business days (excluding weekend and holidays).
shipping rates and delivery time
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standard shipping (u.s.) 3-7 business days
rates are calculated at checkout or free on orders over $100
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expedited shipping (u.s.) 1-3 business days
issues with delivery
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if your tracking number shows as delivered but you haven't received the package, please contact the carrier first.
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we're not responsible for delays or losses caused by shipping carriers, but we'll do our best to help resolve any issues.
if you have any questions about these policies, please contact us at info@arceli.shop